IndiSaree | Privacy Policy

IndSaree LLP ("IndSaree", "we", "us", or "our") respects your privacy and is committed to protecting the personal information of our customers, website visitors, and users.

This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit or use our website www.indisaree.com, purchase our products, create an account, communicate with us, or otherwise interact with our services.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

1. About IndSaree

IndSaree LLP is a digitally native, direct-to-consumer (D2C) ethnic wear brand based in West Bengal, India. We specialize in authentic regional handloom textiles, including cotton and other traditional sarees sourced from artisan weaving communities across India.

Our business connects customers with authentic handloom products while supporting skilled artisans, sustainable livelihoods, traditional craftsmanship, and responsible slow-fashion practices.

2. Information We Collect

We may collect different categories of information depending on how you interact with our website and services.

2.1 Personal Information

When you create an account, place an order, contact us, or otherwise interact with us, we may collect:

Full name
Email address
Mobile/telephone number
Billing address
Shipping/delivery address
City, state, country and PIN/ZIP code
Account login information
Order and purchase history
Product preferences and related information
Information provided when contacting customer support
Reviews, feedback, or other communications you voluntarily provide

2.2 Payment Information

When you make a purchase, payment information may be processed through third-party payment service providers.

Depending on the payment method used, such providers may process information such as:

Payment transaction details
Payment method
Transaction reference or payment identifier
Billing information

IndSaree generally does not store complete debit card, credit card, CVV, UPI PIN, or internet banking credentials on its own servers. Such information is processed by authorized payment service providers in accordance with their respective privacy and security policies.

2.3 Automatically Collected Information

When you access our website, certain technical information may be collected automatically, including:

IP address
Browser type and version
Device type
Operating system
Website pages visited
Date and time of visits
Referring website or source
Approximate geographic information derived from technical data
Website interaction and usage information
Cookies and similar technologies

This information helps us maintain, secure, analyze, and improve our website and services.

3. How We Use Your Information

We may use the information we collect for legitimate business purposes, including:

Order Processing and Fulfilment

Processing and confirming orders
Delivering products
Providing order status and shipment updates
Processing returns, refunds, exchanges, and cancellations
Maintaining purchase records

Customer Service

Responding to enquiries
Providing customer support
Resolving complaints and disputes
Communicating regarding orders or services

Website and Business Operations

Creating and managing customer accounts
Maintaining and improving our website
Personalizing your shopping experience
Understanding customer preferences
Improving products and services
Performing analytics and business research

Marketing and Communications

Where permitted by applicable law, we may use your contact information to send:

New product announcements
Offers and promotions
Discounts
Seasonal collections
Brand updates
Other marketing communications

You may opt out of marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.

Security and Fraud Prevention

We may process information to:

Detect and prevent fraudulent transactions
Protect our website and systems
Prevent unauthorized access
Investigate suspicious activities
Enforce our terms and policies

Legal and Regulatory Compliance

We may use or disclose information where necessary to:

Comply with applicable laws and regulations
Respond to lawful requests from government or regulatory authorities
Establish, exercise, or defend legal claims
Protect the rights, property, or safety of IndSaree, our customers, employees, artisans, partners, or others

4. Cookies and Similar Technologies

Our website may use cookies, web beacons, pixels, tags, and similar technologies.

Cookies are small data files stored on your device that help websites remember information and understand how visitors use the website.

We may use cookies for purposes such as:

Keeping you signed in
Maintaining your shopping cart
Remembering preferences
Improving website functionality
Understanding website traffic
Measuring marketing performance
Providing relevant content or advertising

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

5. Third-Party Services

To operate our business, we may use trusted third-party service providers, including providers for:

Payment processing
Shipping and logistics
Website hosting
Cloud storage
Website analytics
Marketing and communication
Customer support
Fraud prevention
Technology and security services

These providers may process personal information on our behalf and are expected to use appropriate safeguards and process information only for legitimate purposes.

We do not permit third parties to use your personal information for purposes unrelated to the services they provide to us, except where otherwise permitted by law or with your consent.

6. Payment Processing

Payments made through our website may be processed by third-party payment gateways.

When you select a payment method, you may be redirected to or interact with the payment provider's systems. The payment provider may collect and process payment information according to its own privacy policy and terms.

IndSaree is not responsible for the privacy practices, security measures, or policies of third-party payment providers.

7. Shipping and Delivery

To fulfil your order, we may share necessary information with shipping, courier, logistics, and delivery partners.

Such information may include:

Recipient name
Delivery address
Mobile number
PIN/ZIP code
Order or shipment information

This information is shared only to the extent reasonably necessary to deliver your order and provide related services.

8. Sharing of Personal Information

We do not sell or rent your personal information to third parties.

We may share information in limited circumstances, including with:

Payment processors
Delivery and logistics providers
Technology and hosting providers
Analytics and marketing service providers
Customer support providers
Professional advisers, such as legal, accounting, or financial advisers
Government, regulatory, or law-enforcement authorities where legally required
Business successors in connection with a merger, acquisition, restructuring, sale, or transfer of business assets

We take reasonable steps to ensure that information shared with service providers is handled appropriately.

9. Data Security

We take reasonable technical, organizational, and administrative measures to protect personal information against:

Unauthorized access
Unauthorized disclosure
Loss
Misuse
Alteration
Destruction

However, no method of transmission or electronic storage is completely secure. Therefore, while we strive to protect your information, we cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of your account credentials and should notify us promptly if you believe your account has been accessed without authorization.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

Providing our services
Maintaining business and transaction records
Fulfilling legal and regulatory obligations
Resolving disputes
Preventing fraud
Enforcing agreements

When personal information is no longer reasonably required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable laws.

11. Your Rights

Subject to applicable laws and regulations, you may have rights regarding your personal information, including the right to:

Request access to personal information held by us
Request correction of inaccurate or incomplete information
Request deletion of personal information where legally applicable
Withdraw consent where processing is based on consent
Opt out of certain marketing communications
Raise a grievance regarding the processing of your personal information

Requests may be submitted using the contact details provided below.

We may need to verify your identity before processing certain requests to protect your account and personal information.

12. Marketing Communications

If you have provided consent or where otherwise permitted by applicable law, we may contact you through:

Email
SMS
WhatsApp
Telephone
Push notifications
Other electronic communication channels

You may opt out of promotional communications at any time.

Please note that even after opting out of marketing communications, we may continue sending essential transactional or service-related communications, such as order confirmations, payment notifications, delivery updates, and account-related messages.

13. Children's Privacy

Our website is intended for general consumers and is not specifically directed toward children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can take appropriate steps.

14. Third-Party Websites and Links

Our website may contain links to third-party websites, applications, social media platforms, payment services, or other external services.

These third-party services operate independently from IndSaree and may have their own privacy policies.

We are not responsible for the privacy practices, content, security, or policies of third-party websites or services.

We encourage you to review the privacy policies of any third-party service you access through our website.

15. Social Media

We may maintain profiles or pages on third-party social media platforms.

If you interact with us through such platforms, your interaction may also be governed by the privacy policy and terms of that particular platform.

Information that you publicly post or share on social media may be visible to others depending on the privacy settings of the platform.

16. International Data Transfers

Some of our service providers may process or store information on servers located outside India.

Where personal information is transferred or processed outside India, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable laws and appropriate safeguards.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

Our business practices
Website functionality
Technology
Legal or regulatory requirements
Privacy and security practices

When we make changes, we will update the "Last Updated" date at the top of this Privacy Policy.

We encourage you to review this page periodically to remain informed about how we handle personal information.

18. Grievance Redressal

If you have any questions, concerns, complaints, or grievances regarding the collection or processing of your personal information, you may contact our Grievance Officer using the details below.

Grievance Officer: [Name]
Designation: [Designation]
Email: [Privacy/Grievance Email]
Phone: +91 9876543210
Address: Konnagar

We will make reasonable efforts to acknowledge and address your grievance within the time period prescribed under applicable law.

19. Contact Us

If you have any questions about this Privacy Policy or how IndSaree handles your personal information, please contact us:

IndSaree LLP
Registered Office: Konnagar
Email: contact@indisaree.com
Phone: +91 9876543210
Website: www.indisaree.com

Consent and Acknowledgement

By using the IndSaree website and services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described herein, subject to applicable law.

Privacy Policy