IndiSaree | Terms & Conditions

Welcome to IndSaree LLP ("IndSaree", "we", "us", or "our").

These Terms & Conditions ("Terms") govern your access to and use of the IndSaree website, including the purchase of products and use of related services.

By accessing our website or purchasing products from IndSaree, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or services.

1. About IndSaree

IndSaree LLP is a digitally native, direct-to-consumer (D2C) ethnic wear brand based in West Bengal, India.

We specialize in authentic regional handloom textiles and traditional sarees sourced from weaving communities and artisans across India.

Our objective is to connect customers with authentic handloom products while supporting traditional craftsmanship, artisans, sustainable livelihoods, and responsible slow fashion.

2. Eligibility to Use the Website

By using this website, you represent that:

You are legally capable of entering into a binding agreement under applicable law.
The information you provide to us is accurate and complete.
You will use the website only for lawful purposes.
You will comply with these Terms and applicable laws.

If you are using the website on behalf of another person or organization, you represent that you have the authority to bind that person or organization to these Terms.

3. Website Use

You agree not to:

Use the website for unlawful or fraudulent purposes.
Attempt to gain unauthorized access to our systems.
Interfere with the operation or security of the website.
Introduce malicious code, viruses, or harmful software.
Copy, reproduce, modify, distribute, or exploit website content without authorization.
Use automated systems to scrape or collect website content without our prior written permission.
Misuse customer accounts or other users' information.

We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms have been violated.

4. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, prices, and other information displayed on our website are accurate.

However, minor variations may occur due to:

Handwoven production processes
Artisan craftsmanship
Lighting and photography
Device and screen settings
Natural variations in fabric
Differences between individual weaving batches

Such variations are inherent to authentic handloom and handmade products.

Product images are provided for representation and may not always reproduce the exact colour or texture of the physical product.

5. Handloom Product Characteristics

Many products offered by IndSaree are handwoven or handcrafted.

Unlike mass-produced textiles, authentic handloom products may contain natural variations such as:

Slight irregularities in weave
Minor differences in texture
Small variations in motif placement
Slight colour variations
Minor variations in border alignment
Variations in thread thickness or finish

These characteristics are part of the individuality and authenticity of handloom products and should not automatically be considered defects.

6. Product Availability

All products displayed on the website are subject to availability.

We reserve the right to:

Limit quantities
Discontinue products
Modify product specifications
Correct product information
Remove products from the website

If a product becomes unavailable after an order has been placed, we will notify the customer and provide an appropriate resolution, which may include cancellation and refund.

7. Prices

All product prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.

Prices may change from time to time without prior notice.

The price applicable to an order will generally be the price displayed at the time the order is successfully placed, subject to correction of obvious pricing errors.

Applicable taxes, shipping charges, or other charges will be displayed during the checkout process where applicable.

8. Pricing and Listing Errors

Although we make reasonable efforts to maintain accurate pricing and product information, occasional errors may occur.

If an obvious pricing or product information error is identified after you place an order, we may contact you to confirm whether you wish to proceed at the correct price.

If the order cannot reasonably be fulfilled due to such an error, we may cancel the affected order and issue an appropriate refund.

9. Orders

Placing an order through our website constitutes an offer to purchase the selected products.

An order is subject to acceptance and availability.

We reserve the right to refuse, cancel, or limit an order in circumstances including:

Product unavailability
Incorrect pricing or product information
Suspected fraudulent activity
Duplicate or accidental orders
Delivery restrictions
Incorrect customer information
Violation of these Terms

If we cancel an order after payment has been received, the applicable amount will be refunded through an appropriate payment method.

10. Customer Information

You are responsible for providing accurate information when placing an order.

This may include:

Name
Mobile number
Email address
Billing address
Shipping address
PIN code

Other information necessary for order fulfilment

IndSaree will not be responsible for delays or failed deliveries resulting from incorrect or incomplete information supplied by the customer.

11. Payment

We may offer multiple payment methods through authorized payment service providers.

Payments may be processed through third-party payment gateways.

You agree to provide valid payment information and authorize the applicable payment provider to process your transaction.

IndSaree does not request or require customers to share confidential payment credentials such as:

OTP
UPI PIN
Card PIN
Internet banking password
CVV through customer support channels

12. Shipping and Delivery

We aim to dispatch and deliver orders within the estimated timelines displayed on our website or communicated during the ordering process.

Delivery timelines may be affected by:

Courier delays
Weather conditions
Public holidays
Festivals
Natural events
Regional restrictions
Incorrect address information
Customer unavailability
Other circumstances beyond our reasonable control

Estimated delivery dates are therefore not guaranteed unless specifically stated otherwise.

13. Delivery Acceptance

Customers are encouraged to inspect the external condition of the package at the time of delivery.

If the package appears significantly damaged, customers should, where possible:

Photograph the package
Record relevant evidence
Inform the delivery representative where appropriate
Contact IndSaree customer support promptly

Damage discovered after opening the package should also be reported in accordance with our Return Policy.

14. Returns, Exchanges and Refunds

Returns, exchanges, cancellations, and refunds are governed by our applicable Return Policy.

Please review the Return Policy before making a purchase.

Certain products may be non-returnable due to their nature, customization, hygiene considerations, promotional terms, or other reasons disclosed at the time of purchase.

15. Cancellation

Customers may request cancellation before an order is dispatched, subject to our cancellation procedures.

Once an order has been processed or dispatched, cancellation may no longer be possible.

Where cancellation is approved, any applicable refund will be processed according to our refund procedures.

16. Promotions and Discounts

From time to time, IndSaree may offer:

Promotional discounts
Coupon codes
Seasonal offers
Limited-time offers
Special campaigns
Customer-specific offers

Promotional offers may be subject to additional terms, including:

Validity period
Minimum order value
Product exclusions
Usage limits
One-time-use restrictions

Unless expressly stated otherwise, promotional offers cannot be combined.

IndSaree reserves the right to modify or withdraw promotional offers subject to applicable law.

17. Intellectual Property

All content available on the IndSaree website, including:

Brand name
Logo
Text
Product descriptions
Photographs
Graphics
Designs
Videos
Illustrations
Website layout
Software
Other original materials

is owned by or licensed to IndSaree LLP and is protected by applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit such content without our prior written permission.

18. User Reviews and Content

If you submit reviews, photographs, feedback, comments, or other content to IndSaree, you agree that:

The content is truthful and does not unlawfully infringe another person's rights.
You have the necessary rights to submit the content.
The content does not contain unlawful, abusive, defamatory, or harmful material.

By submitting content, you grant IndSaree a non-exclusive, royalty-free right to use, reproduce, display, and publish that content for legitimate business and promotional purposes, subject to applicable law.

We reserve the right to remove content that violates these Terms or applicable laws.

19. Third-Party Services

Our website may integrate with or link to third-party services, including:

Payment gateways
Courier and logistics providers
Social media platforms
Analytics services
Marketing platforms
Technology providers

Third-party services may have their own terms and privacy policies.

IndSaree is not responsible for the independent policies, availability, security, or operation of third-party services.

20. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, store, and protect personal information.

By using our services, you acknowledge that you have reviewed our Privacy Policy.

21. Website Availability

We aim to keep our website available and functional; however, uninterrupted access cannot be guaranteed.

The website may occasionally be unavailable because of:

Maintenance
Technical problems
Server issues
Software updates
Security incidents
Internet or network problems
Circumstances beyond our control

We may modify, suspend, or discontinue any part of the website or services when reasonably necessary.

22. Limitation of Liability

To the extent permitted by applicable law, IndSaree LLP will not be liable for indirect, incidental, special, or consequential losses arising from the use of the website or products, except where such liability cannot legally be excluded.

Nothing in these Terms is intended to exclude or limit liability that cannot be excluded under applicable law.

Our liability, where legally permissible, will be limited to the amount paid by the customer for the specific product or service giving rise to the claim.

23. Events Beyond Our Control

IndSaree will not be responsible for failure or delay in performing obligations where such failure or delay results from circumstances beyond our reasonable control, including:

Natural disasters
Floods
Fire
Epidemics or pandemics
War
Civil disturbances
Government restrictions
Strikes
Transportation disruptions
Internet or telecommunications failures
Courier disruptions
Other force majeure events

We will make reasonable efforts to minimize the impact of such circumstances.

24. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless IndSaree LLP and its partners, employees, representatives, and service providers from claims, losses, liabilities, or expenses arising from:

Your violation of these Terms
Your unlawful use of the website
Your infringement of third-party rights
Fraudulent or unauthorized activities carried out through your account

25. Account Security

If you create an account with IndSaree, you are responsible for maintaining the confidentiality of your login credentials.

You should immediately notify us if you suspect:

Unauthorized account access
Loss of credentials
Suspicious activity

You are responsible for activities conducted through your account unless such responsibility is excluded under applicable law.

26. Termination

We may suspend or terminate your access to our website or services where reasonably necessary, including where:

You violate these Terms
Fraudulent activity is suspected
You misuse the website
Your activities create security risks
Required by law

Termination will not affect rights or obligations that arose before termination.

27. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable consumer protection laws and other mandatory legal provisions, disputes arising in connection with these Terms or your use of the website shall be subject to the jurisdiction of the competent courts having jurisdiction over [Kolkata / West Bengal], India.

28. Consumer Protection

Nothing in these Terms is intended to restrict or exclude any rights or remedies available to consumers under applicable Indian laws.

Where mandatory consumer protection laws provide rights that differ from these Terms, those statutory rights will prevail to the extent required by law.

29. Changes to These Terms

IndSaree LLP may update these Terms from time to time.

Changes may be made to reflect:

Changes in our business
New products or services
Website functionality
Operational requirements
Legal or regulatory changes

The updated Terms will be published on this page with a revised "Last Updated" date.

Your continued use of the website after an update constitutes acceptance of the revised Terms to the extent permitted by applicable law.

30. Contact Us

If you have questions regarding these Terms & Conditions, please contact us:

IndSaree LLP
Customer Support: contact@indisaree.com
Phone / WhatsApp: +91 9876543210
Registered Office: Konnagar
Website: www.indisaree.com

For privacy-related matters, please refer to our Privacy Policy and the contact information provided there.

Terms & Conditions