Return Policy

At IndSaree LLP, we take pride in offering authentic handloom sarees sourced from skilled artisans and weaving communities across India. We carefully inspect and pack every product before dispatch.

We understand that sometimes a product may not meet your expectations. This Return Policy explains when and how you can request a return, exchange, or refund for products purchased through the IndSaree website.

1. Return Eligibility

A product may be eligible for return if:

• You received a damaged product.
• You received a defective product.
• You received a product different from what you ordered.
• The product received has a significant manufacturing or quality issue attributable to IndSaree.
• The product otherwise qualifies for return under the terms specified on the product page or applicable offer.

Return requests must be submitted within [7 days] of delivery.

Products returned after the applicable return period may not be accepted.

2. Products That Cannot Be Returned

For hygiene, quality, and product-protection reasons, certain products may not be eligible for return.

Unless specifically stated otherwise on the product page, returns may not be accepted for:

• Products that have been worn or used
• Products that have been washed, dry-cleaned, or altered
• Products with perfume, makeup, stains, or other marks
• Products that have been damaged after delivery
• Products with removed, damaged, or missing tags
• Products with missing or damaged original packaging
• Products that have been tailored, fall-stitched, pico-stitched, or otherwise altered
• Products purchased under a clearly identified "Final Sale", "Non-Returnable", or similar category
• Products returned without following the prescribed return procedure

3. Handloom and Handmade Product Variations

IndSaree specializes in authentic handloom and traditionally crafted textiles.

Due to the handmade and handwoven nature of many of our products, slight variations may naturally occur in:

• Colour
• Texture
• Weave
• Motif placement
• Border alignment
• Thread thickness
• Fabric feel
• Finishing
• Small weaving irregularities

These characteristics are inherent to handcrafted textiles and are not necessarily considered defects.

Slight differences between the product displayed on your screen and the actual product may also occur due to lighting, photography, display settings, and device screens.

4. How to Request a Return

To request a return, contact our customer support team within [7 days] of receiving the order.

Please provide:

• Order number
• Name and contact details
• Product name
• Reason for return
• Photographs of the product, where applicable
• Photographs of the packaging, where applicable
• Video evidence, where reasonably required for verification

Customer Support: support@indsaree.com
Phone / WhatsApp: +91 9876543210

Our support team will review the request and inform you whether the product qualifies for return.

Please do not ship the product back before receiving return instructions from IndSaree.

5. Damaged Products

If your package or product appears damaged at the time of delivery, please:

1. Take photographs of the package before opening it, if possible.
2. Take clear photographs of the damaged product.
3. Contact IndSaree customer support as soon as possible.
4. Keep the original packaging and product safely until the issue is resolved.

We may request additional photographs or an unboxing video to investigate the matter.

If the product is confirmed to have been damaged before or during delivery, we may offer an appropriate resolution, which may include replacement, exchange, or refund, subject to availability and applicable terms.

6. Incorrect Product

If you receive a product that is different from the product ordered, please contact us within [7 days] of delivery.

After verification, IndSaree may arrange for the incorrect product to be returned and, where applicable, send the correct product or provide an appropriate refund.

7. Defective Products

If you believe the product has a manufacturing or quality defect, please contact us within [7 days] of delivery.

The product may be inspected to determine whether the reported issue constitutes a genuine manufacturing defect or is a natural characteristic of the handloom or handmade product.

A product will not ordinarily be considered defective solely because of natural handloom variations described in this policy.

8. Return Inspection

All returned products may be inspected by IndSaree before a return, exchange, or refund is approved.

The product should be returned:

• Unused
• Unwashed
• Unaltered
• In its original condition
• With original tags and packaging
• With all accessories or accompanying items, where applicable

If the returned product does not satisfy the applicable return conditions, IndSaree may reject the return and send the product back to the customer.

9. Return Shipping

For an approved return resulting from:

• A wrong product being shipped by IndSaree
• A confirmed manufacturing defect
• Damage attributable to IndSaree or its logistics partner

IndSaree may arrange or reimburse the applicable return shipping cost, subject to verification.

For returns requested for other reasons, return shipping charges may be borne by the customer where permitted under the applicable return terms.

The applicable shipping arrangement will be communicated by our support team when the return is approved.

10. Exchange

Where an exchange is approved, replacement will be subject to product availability.

If the same product is unavailable, IndSaree may, at its discretion and subject to applicable law, offer:

• An alternative product
• Store credit
• A refund

Any difference in product price may need to be paid or may be refunded, as applicable.

11. Refunds

Once an approved returned product has been received and inspected, IndSaree will process the applicable refund.

Refunds may be made through the original payment method or another appropriate method, depending on the circumstances and payment provider.

The time taken for the refund to reflect in your bank account or payment instrument may vary depending on the payment gateway and financial institution.

12. Refund Amount

Where a refund is approved, the refundable amount will be determined according to the applicable order and return terms.

Unless otherwise required by applicable law, certain charges such as:

• Shipping charges
• Gift wrapping charges
• Convenience charges
• Customization charges
• Other non-refundable service charges

may not be refundable.

The applicable refund amount will be communicated to the customer where necessary.

13. Cancellation Before Dispatch

If you wish to cancel an order, please contact us as soon as possible.

Cancellation may be possible only if the order has not already been processed, packed, or dispatched.

Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return procedure after delivery.

14. Orders Refused or Undelivered

If an order is returned to IndSaree because the customer:

• Refused delivery
• Was unavailable for repeated delivery attempts
• Provided an incorrect or incomplete address
• Failed to provide required delivery information

the order may be treated as an undelivered/returned shipment.

Any refund, re-shipping, or other resolution will be subject to the applicable circumstances and may include deduction of shipping or logistics costs where permitted.

15. International Orders

If IndSaree accepts orders for delivery outside India, additional return, shipping, customs, duties, and tax conditions may apply.

International returns may be subject to separate terms communicated at the time of purchase.

Unless otherwise stated, customs duties, import taxes, and similar charges imposed by the destination country may not be refundable by IndSaree.

16. Fraudulent or Abusive Return Requests

IndSaree reserves the right to investigate suspicious or repeated return requests.

Where there is evidence of:

• Product misuse
• Product substitution
• Fraudulent claims
• Repeated abusive returns
• Intentional damage
• False information

we may reject the return request and take appropriate action, subject to applicable law.

17. Return Processing Time

We aim to process eligible return requests as promptly as reasonably possible.

The overall processing time may depend on:

• Customer response time
• Product pickup
• Courier transit
• Product inspection
• Payment gateway processing
• Banking institution processing

Customers will be informed of important updates relating to their return or refund where applicable.

18. Consumer Rights

Nothing in this Return Policy is intended to exclude, restrict, or override any rights or remedies available to consumers under applicable Indian laws and regulations.

Where applicable law provides a customer with rights beyond those stated in this policy, such legal rights will continue to apply.

19. Changes to This Return Policy

IndSaree LLP may update this Return Policy from time to time to reflect changes in our products, business practices, operational procedures, or applicable laws.

The latest version will be published on this page along with the updated "Last Updated" date.

20. Contact Us

For return, exchange, or refund assistance, please contact:

IndSaree LLP
Customer Support: support@indisaree.com
Phone / WhatsApp: +91 9876543210
Support Hours: [Monday – Saturday, 10:00 AM – 6:00 PM IST]
Registered Office: Konnagar
Website: www.indisaree.com

We are committed to making the return process transparent, fair, and convenient while protecting the authenticity and quality of the handloom products we offer.

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